As reported by Supply Chain 24/7
Friday July 8, 2016
If you’ve ever taken the time to study a UPS or FedEx invoice closely, you’ve probably noticed several extra charges beyond the price that was quoted when you printed the shipping label.
These surcharges, or “hidden fees,” can be added for residential delivery, Saturday delivery, fuel, address correction and delivery to “hard-to-reach” rural destinations – and they can be a real budget-buster.
Whether you’re a small to medium-size online seller or a large omni-channel retailer, it’s in your best interest to keep shipping costs as low as possible for your business and for your customers. After all, most consumers say they would not make an online purchase if the shipping costs outweigh the cost of going into a local store to pick it up.
In fact, an astounding 93 percent of consumers have taken some sort of extra step while shopping online just to qualify for free shipping. Clearly, the cost of shipping is one of the major factors online shoppers consider before clicking through to finalize a purchase.
So, now you’re caught in a sticky situation: Do you increase the amount you charge customers to cover these hidden fees and risk negatively impacting sales? Or do you let your customers off the hook and cover the cost of these surcharges for them – taking a direct hit to your company’s bottom line?
Neither scenario sounds very appealing. Lucky for you, there’s a third option: avoid these hidden fees altogether.
Ken Wood is the founder of LJM Consultants. LJM helps clients negotiate “Best in Class” UPS/FedEx agreements. LJM was recently named the “best parcel auditing company in America” and was also inducted into Inc. Magazine’s Top 500/5000 fastest growing companies in America for 2013. To learn how LJM Consultants can help your company get the parcel contract you deserve, call 631-844-9500 or email kenwood@myLJM.com.