Survey Sheds Light On Delivery Promise Gap: Supply Chain DIVE Insights

As posted by FLEXE
Thursday, September 21, 2017

FLEXE recently conducted the 2017 eCommerce Business Fulfillment and Logistics Survey to 100+ eCommerce companies. We wanted to understand how delivery promise impacts sales.

The full report will be available soon, but Supply Chain DIVE released an article this week, Exclusive: Retailers don’t think fast, free shipping is important to consumers, in which FLEXE co-founder and CEO, Karl Siebrecht, discusses the results.

After speaking with Siebrecht, Kate Patrick, author of the article, states, “The study suggests that the retail problem is more complicated than just competition from e-commerce giant Amazon.”

And, she’s right.

The findings of the survey suggest there’s a pretty big “delivery promise gap” between what retailers offer and what customers want. Patrick writes, “Retailers simply don’t have enough distribution centers to deliver as quickly as consumers would like.”

Delivery-promise-gap
The results also demonstrate a noticeable difference between Amazon and … everyone else. That isn’t necessarily surprising, but distribution network size affects delivery promise and retailers’ abilities to meet customer demands for fast, free shipping.
amazon-infographic

Visit the Supply Chain DIVE article to learn more, and keep an eye out for the full report analyzing the results of the 2017 eCommerce Business Fulfillment and Logistics survey.

Read the article here

Ken Wood is the founder of LJM Consultants. LJM helps clients negotiate “Best in Class” UPS/FedEx agreements. LJM was recently named the “best parcel auditing company in America” and was also inducted into Inc. Magazine’s Top 500/5000 fastest growing companies in America for 2013. To learn how LJM Consultants can help your company get the parcel contract you deserve, call 631-844-9500 or email kenwood@myLJM.com.